Performance support is appropriate to the learner on the task level. So, at the point-of need, performance support needs to be relevant to the task by reducing the complexity or number of steps required to perform a task.
Performance support is conveniently accessible at the point-of-need. If you know where the information you need is located, but you can’t access it or it’s a hassle to find it, you won’t use it.
Performance support provides a quick, on-the job decision-making system.
Job aids (video, audio, document) that outline the steps needed for a particular task will support good decision-making.